1. General Information
This website is operated by Glamgaency PTY LTD (ABN 96 682 351 935). Throughout the site, the terms “we”, “us” and “our” refer to Glamagency. We provide professional hair and makeup services across Melbourne and Victoria, Australia.
By booking our services or using this website, you agree to be bound by these Terms and Conditions.
2. Services - We specialise in:
Bridal hair and makeup packages
Event and special occasion styling
Social and editorial styling
Mobile services provided at your nominated location
3. Bookings and Deposits
To secure your booking, a deposit of 40% of the total quoted fee is required. Your booking will only be confirmed once the deposit has been received.
The remaining balance must be paid on or before the date of service. Payment can be made via direct deposit to:
Account number: 13956902
BSB: 067873
4. Cancellations and Rescheduling
We understand that plans can change. If you need to cancel or reschedule, deposits are refundable only with a minimum of 2 weeks’ notice prior to the booking date, or you may reschedule at no additional cost. Cancellations made within 2 weeks of the booking date will result in the deposit being non-refundable.
Please note that rescheduling is subject to our availability.
5. Travel and Parking Fees
Travel fees may apply depending on your location. These will be confirmed at the time of quotation. Additional charges may be incurred if the service location changes after booking. Parking costs, if any, are the client’s responsibility.
Travel Fees
As a mobile business, we bring our services directly to your home or workplace for maximum convenience.
Depending on your location, a travel fee applies to cover travel time, fuel, and logistics costs.
- Zone A (within 15 km of Melbourne CBD): $20
- Zone B (15 – 30 km from Melbourne CBD): $35
- Zone C (30 km+ from Melbourne CBD): $35 plus $0.74 per additional kilometre from the 30 km mark.
Clients will be notified of the applicable fee before confirming their appointment. If the service address changes after booking, the travel fee may be adjusted accordingly. Please note that this fee is non-refundable once travel has commenced or the service has been completed.
6. Client Responsibilities - You agree to:
Provide a suitable workspace with access to power and adequate lighting.
Ensure you and your party are ready at the agreed time.
Notify us of any known allergies or sensitivities prior to the appointment.
7. Liability
While all products are used with professional care and hygiene standards, GlamAgency is not liable for allergic reactions or adverse outcomes if you have not informed us of sensitivities before the appointment.
8. Photography and Promotional Use
We love showcasing our work to inspire future clients. With your consent, we may use photos or videos taken by our team (or shared with us by your photographer) that feature our hair and/or makeup for marketing, portfolio, and social media purposes.
If you prefer not to have any images used, please notify us in writing before your event date.
9. Intellectual Property
All images, text, and designs on our website are created by Glamagency and our talented artists. Please do not use or share them without our written permission.
10. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be handled in accordance with these laws.
11. Contact Information
For questions about these Terms and Conditions, please contact:
hello@glamagencygroup.com
Acceptance of Terms
By using our services or this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.